Shipping & Returns

Shipping Information

FitFlop is committed to delivering your order safely and efficiently. All orders are carefully processed to ensure your shoes arrive in perfect condition.

We offer shipping across the United Kingdom and selected international destinations. Shipping options, costs, and estimated delivery times are displayed at checkout, allowing you to choose the method that best suits your needs. Once your order has been dispatched, you will receive a confirmation email with tracking details where available.

Please ensure your shipping address is complete and accurate to avoid delays. Delivery times may vary depending on your location and the shipping method selected.

Returns Policy

If you are not completely satisfied with your purchase, FitFlop accepts returns on eligible items within 30 days of receipt. Items must be unworn, unwashed, and returned in their original condition with all tags and packaging intact.

To initiate a return, please contact our customer support team with your order number and reason for return. We will provide detailed instructions for returning your items. Return shipping costs may apply unless the item received is defective or incorrect.

Exchanges & Refunds

Exchanges are subject to product availability. If an exchange is not possible, a refund will be issued to your original payment method once the returned items have been received and inspected. Refund processing times may vary depending on your payment provider.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately. Our team will work promptly to resolve the issue and ensure your satisfaction.